Service levels

Last updated: 26 October 2026

This is what you can expect from me. The principle is the same as in my terms: for what providers deliver, their service levels apply. For my own work, I make the commitments below.

1. Provider services

Availability of servers, network and AI models follows the published service levels of the provider. You can see which providers I use on the providers page.

2. Monitoring

I monitor the services I manage for you around the clock and act on alerts.

3. Support

You get support by email at billing@agentuur.org, on Dutch business days from 09:00 to 17:00 CET. I respond within one business day.

4. Maintenance

I announce planned maintenance at least three business days in advance. Urgent security updates I apply right away.

5. Your quote

If we agreed on something different, it is in your quote. What your quote says takes precedence.